Reimagining the Leave Experience
People Experience
Overview:
A Fortune 40 global company aimed to reimagine its employee leave experience to complement its best-in-class benefits package. They partnered with Omlie to ask “How Might We” refine the process to provide clarity, empathy, and a personal touch to honor each employee’s unique experience.
Our Approach:
1. Validate the intent and the experience
Conducted interviews with the team members who run the process and those who recently took leave
2. Create a hypothesis to test
Leveraged insights to align on what we believed was needed – clarity, empathy, & personal touch
3. Seek out diversity of thought
Utilized design thinking principles to learn from analogous industries to expand our thinking
4. Build a recommended path forward
Aligned on the need for a process revamp including personalized advocates and dedicated training
Vision Realized:
Identified 14 opportunities via stakeholder interviews
Explored 3 analogous industries to learn and expand our thinking
Received approval for proposed process positively impacting ~4K employees per year
This is a real opportunity for us to leverage a model that places colleagues at the center and address the challenges with the administrative process.
– Senior Vice President, People Experience
