Finding Joy in the Legal, Medical, and Regulatory Review Process

Company And team Culture, Operating Model Design

Overview:

A global immunology company committed to innovation and co-creation set out to transform its medical, legal, and regulatory process into a competitive advantage. Partnering with Omlie, they asked: “How might we empower our teams to deliver engaging, compliant, and excellent content—efficiently and with joy?

Our Approach:

1. Align on the key priorities 

Engaged all levels to reimagine the process, prioritizing key outputs in a two-day working session.

2. Design a strategic approach

Co-created a roadmap to guide the redesign —amplifying team strengths and addressing priorities.

3. Roll-out the new process 

Redesigned the process and implemented a team-led rollout to drive commitment and sustainability.

4. Embed & evolve the process

Applied agile principles to drive improvements, coached on best practices, and equipped leaders with strategic insights and impact measures.

Vision Realized:

Engaged 30+ stakeholders to co-create the redesign

Delivered 6+ reusable resources for future training and onboarding

Empowered 100+ colleagues to streamline decision-making, infuse joy, and deliver impact

“It never felt like a cookie-cutter solution – [Omlie] made sure everything we did felt true to who we are. We accomplished so much together, and the roadmap we created is going to be critical to keeping up the momentum – thank you for prioritizing this and leaving me in a strong place to execute… I hope there are many more opportunities to partner with OMLIE and this team throughout my career.”

– Director, MRC & Marketing Operations