Pioneering a new Learning & Engagement Strategy
Operating Model Design, Strategic Planning & Execution
Overview:
A value-based care organization centralized its Learning and engagement function to enable best-in-class educational materials and increased efficiencies for its customers. It partnered with Omlie to co-create a three-year vision, core operational procedures, and flexible processes to scale seamlessly.
Our Approach:
1. Set The North Star
Co-created the team’s purpose, 3-year vision, and annual objectives in an interactive workshop
2. Understand stakeholder needs
Conducted interviews to understand what worked well, opportunities, and watch outs
3. Define the operating model
Partnered to define processes and procedures to support current state and future growth
4. Communicate to scale
Developed content to build clarity, share the vision, and facilitate healthy discussion to generate excitement
Vision Realized:
United under a single purpose, vision, and operating model
Paved the way to enable 50% growth within the function
Positive impact on 1.2K+ internal & external customers
[Omlie] was tireless and undaunted, all the while providing helpful insight and support throughout our time working together.
– Director, Learning & Engagement
